STATE RETAIL OFFICERS (RETAIL BANKING)

A leading microfinance bank is seeking experienced and results-driven State Retail Officers to lead its retail banking operations across designated states.

The successful candidates will be responsible for recruiting, training, and managing Personal Relationship Managers (PRMs), driving customer acquisition, account openings, card issuance, and activation, while ensuring the achievement of sales targets.

Key Responsibilities

• Recruit, train, supervise and manage Personal Relationship Managers.

• Drive account opening, card issuance, and activation within the assigned state.

• Develop strategies to achieve and exceed sales targets.

• Monitor team performance and prepare regular sales reports.

• Build strong customer and stakeholder relationships.

• Identify new business opportunities and expand market reach.

• Ensure compliance with banking policies and regulatory requirements.

• Maintain accurate sales and customer records.

Requirements

• B.Sc. or HND in Banking, Finance, Business Administration, Economics, or related disciplines.

• 5–7 years' experience in retail banking, agency banking, fintech, telecommunications, or FMCG.

• At least 2 years' supervisory or managerial experience.

• Strong knowledge of the commercial environment, retail networks and customer demographics within the assigned state.

• Proven sales and target achievement record.

• Excellent leadership, communication, analytical and problem-solving skills.

• Proficiency in Microsoft Office Suite.

Ideal Candidate

• Results-driven, self-motivated and commercially aware.

• Strong leadership and team-building abilities.

• High level of integrity and professionalism.

Only candidates who meet the stated requirements should apply.